Shipping & Delivery Policy

Last Updated: June 22, 2026

Med Gate is committed to delivering products safely and efficiently to our customers. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website, stores, or authorized sales channels.

1. Delivery Areas

Med Gate provides delivery services within Libya through its branches, authorized distributors, and delivery partners. Delivery availability may vary depending on the customer’s location and service coverage areas.

Certain remote or restricted locations may require additional delivery time or may not be eligible for delivery services.

2. Order Processing

Orders are processed after successful payment confirmation and order verification.

Order processing times may vary depending on:

Product availability.
Order volume.
Verification requirements.
Public holidays or business closures.

Orders placed outside business hours may be processed on the next working day.

3. Delivery Timeframes

Estimated delivery times are provided for reference purposes only and may vary depending on:

Customer location.
Product availability.
Shipping partner schedules.
Weather conditions.
Government restrictions or unforeseen circumstances.

Med Gate does not guarantee specific delivery dates or times unless expressly agreed in writing.

4. Shipping Charges

Shipping and delivery charges, if applicable, will be communicated during the ordering process.

Additional delivery fees may apply for:

Remote locations.
Large appliances.
Bulk orders.
Special delivery requests.
Installation services.

5. Delivery Inspection

Customers are encouraged to inspect products upon delivery.

Any visible damage, missing items, or delivery discrepancies should be reported to Med Gate as soon as reasonably possible after receipt.

Failure to report delivery issues promptly may affect the ability to process claims.

6. Failed Deliveries

Delivery attempts may be postponed or canceled if:

The customer is unavailable.
Incorrect delivery information is provided.
Access to the delivery location is restricted.
Safety concerns prevent delivery.

Additional delivery charges may apply for repeated delivery attempts.

7. Ownership and Risk

Ownership and risk of loss or damage to the products pass to the customer upon successful delivery, except where otherwise required by applicable law.

Customers are responsible for ensuring that the delivery location is suitable and accessible.

8. Delays Beyond Our Control

Med Gate shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters.
Government actions.
Transportation disruptions.
Labor disputes.
Public emergencies.
Force majeure events.

9. Installation Services

Where installation services are offered, separate terms and conditions may apply.

Customers must ensure that the installation location meets all necessary requirements before the scheduled installation appointment.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Med Gate shall not be liable for indirect, incidental, or consequential damages arising from shipping delays, delivery interruptions, or transportation-related issues.

11. Changes to This Policy

Med Gate reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

12. Contact Us

For questions regarding this Shipping & Delivery Policy, please contact us through the Contact Us page available on our website.