Privacy Policy

Last Updated: June 22, 2026

Med Gate (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Delivery address
Billing information
Company name (where applicable)

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and analytics data

Transaction Information

Order details
Purchase history
Payment information (processed through authorized payment providers)

2. How We Use Your Information

We may use your information to:

Process and deliver orders.
Provide customer support.
Respond to inquiries and requests.
Improve our products and services.
Send order updates and service notifications.
Prevent fraud and unauthorized activities.
Comply with legal obligations.
Analyze website performance and user experience.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality.
Remember user preferences.
Analyze website traffic.
Enhance user experience.
Support marketing and analytics activities.

Users may disable cookies through their browser settings, although some website features may become unavailable.

4. Sharing of Information

Med Gate does not sell, rent, or trade personal information.

Information may be shared with:

Delivery and logistics providers.
Payment service providers.
Technology and hosting providers.
Authorized service centers.
Government authorities or regulators where required by law.

All third parties are expected to protect the confidentiality of personal information.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

Personal information may be retained for as long as necessary to:

Fulfill the purposes described in this policy.
Complete transactions.
Provide customer support.
Meet legal, accounting, and regulatory requirements.

7. Third-Party Links

Our website may contain links to third-party websites. Med Gate is not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of those websites separately.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Your Rights

Subject to applicable laws, users may have the right to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion of personal information where permitted.
Object to certain data processing activities.
Withdraw consent where applicable.

Requests may be submitted through our Contact Us page.

10. International Data Transfers

Where necessary, information may be processed or stored by service providers located outside Libya. Appropriate measures will be taken to protect personal information during such transfers.

11. Changes to This Privacy Policy

Med Gate reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us through the Contact Us page available on our website.