Return & Replacement Policy

Last Updated: June 22, 2026

Med Gate is committed to providing high-quality products and excellent customer service. This Return & Replacement Policy outlines the terms and conditions governing product returns and replacements in accordance with applicable laws and regulations in Libya.

1. Eligibility for Return or Replacement

Customers may request a return or replacement under the following circumstances:

The product is defective or has a manufacturing fault.
The product delivered differs from the product ordered.
The product is missing essential parts or accessories.
The product arrives damaged or unusable.

2. Return Request Period

Requests for returns or replacements must be submitted within 7 days from the date of product delivery unless otherwise specified by the manufacturer’s warranty terms.

3. Conditions for Return or Replacement

To qualify for a return or replacement, the following conditions must be met:

Proof of purchase or original invoice must be provided.
The product should be returned in its original condition whenever possible.
All accessories, manuals, and original packaging should be included, if available.
The product must not have been subjected to misuse, negligence, or unauthorized modifications.
No unauthorized repairs or alterations must have been performed.

4. Non-Returnable Items

Returns or replacements will not be accepted in the following cases:

Damage caused by misuse, negligence, or improper handling.
Damage resulting from incorrect installation or operation.
Products altered or repaired by unauthorized persons.
Physical damage occurring after delivery due to customer actions.
Products returned after the applicable return period.

5. Defective or Damaged Products

If a manufacturing defect or damage is confirmed after technical inspection, Med Gate may, at its sole discretion:

Replace the product.
Repair the product.
Provide an equivalent replacement product.
Issue a full or partial refund where applicable.

The final decision shall be based on the technical evaluation of the product.

6. Return and Replacement Procedure

Customers may contact customer support and provide:

Invoice or order number.
Description of the issue.
Photos or videos of the product, if requested.

Customers may be required to deliver the product to a Med Gate branch or an authorized service center for inspection.

7. Shipping and Transportation Costs

Med Gate will bear transportation or shipping costs when the issue results from a manufacturing defect or an error made by the company.

In other cases, shipping or transportation costs may be the responsibility of the customer.

8. Warranty

Products are covered by the manufacturer’s warranty or the authorized distributor’s warranty where applicable. Warranty periods may vary depending on the product category.

The warranty does not cover damages resulting from:

Misuse or negligence.
Accidents or physical damage.
Improper electrical connections.
Natural disasters.
Unauthorized repairs or modifications.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Med Gate shall not be liable for any indirect, incidental, consequential, commercial, or special damages, including loss of profits, business interruption, or data loss arising from the use of any product.

10. Changes to This Policy

Med Gate reserves the right to amend or update this Return & Replacement Policy at any time without prior notice. Any changes become effective immediately upon publication on the website.

11. Contact Us

For any questions regarding this Return & Replacement Policy, please contact us through the Contact Us page available on the website.